Who we are
iContent is a digital marketing and automation agency based in Kandivali (East), Mumbai, India. In this policy, “iContent”, “we” and “us” refer to iContent, and “you” refers to anyone who visits our website, contacts us or uses our services.
Information we collect
- Information you give us: your name, email, phone number, company and project details when you contact us through our enquiry form, WhatsApp, phone or email.
- Client information: details needed to deliver our services, such as business information, content, brand assets and account access you choose to share.
- Technical information: like most websites, our hosting servers record basic technical data such as IP address, browser type and pages requested, for security and troubleshooting.
How our enquiry form works
When you submit the enquiry form on our website, your details are sent securely to our form-handling provider, VixSync, which delivers them to the iContent team so we can reply. We use them only to respond to your enquiry. If you choose to contact us on WhatsApp instead, your message is received on our business WhatsApp account and WhatsApp’s own terms and privacy policy apply.
How we use your information
- To reply to your enquiry and discuss your requirements.
- To prepare proposals and deliver the services you engage us for.
- To send service updates, invoices and reminders related to your project.
- To send occasional updates or offers, only where you have agreed to receive them. You can opt out at any time, for example by replying STOP on WhatsApp.
- To keep our website and systems secure and to meet legal obligations.
Cookies and analytics
This website currently does not use advertising pixels, visitor analytics or tracking cookies. It loads fonts from Google Fonts, which means your browser connects to Google’s servers. If we add analytics in future, we will update this policy first.
Sharing your information
We do not sell your personal information. We share it only with service providers who help us run our business, such as hosting, our website form-handling provider, WhatsApp messaging providers, email and accounting tools, and only as needed for those services, or when required by law.
How long we keep it
We keep enquiry information for as long as needed to respond and follow up, and client information for the duration of our engagement plus any period required for accounting, tax or legal purposes. After that it is deleted or anonymised.
Your rights
Under India’s Digital Personal Data Protection Act, 2023 and other applicable laws, you may ask to access, correct or delete your personal information, or withdraw consent for marketing messages. Contact us using the details below and we will respond within a reasonable time.
Security
We use reasonable technical and organisational measures to protect your information, including secure (HTTPS) connections and restricted access to client data. No method of transmission or storage is completely secure, but we work to protect your data.
Changes to this policy
We may update this policy from time to time. The date at the top of the page shows when it was last changed.
Contact us
Questions about this page? Email info@icontent.co.in, call +91 98700 65900, or write to iContent, C/311, Satluj Apartment, near Bank of Baroda, Ashok Nagar, Sahakar Gram, Kandivali (East), Mumbai 400101, India.